Q: Will more shipping options be added?
A: Currently at this time we are offering the best selection of shipping options we can use. We are working to always make sure that the shipping options offered give a wide range of cost and ship time. These may change occasionally and feedback on our current options is always welcome.
Q: My package was delayed. What can be done about this?
A: Our delayed package policy can be found on the Shipping & Tracking page located at the bottom of the website. This is agreed to by placing an order with us; we do not deviate from this policy nor make special exceptions. If you do not agree with the policy, we are unable to ship an order to you. The Shipping and Tracking page is located HERE.
Q: My USPS tracking shows the label was created but they have not received the package. Why is this?
A: The USPS has recently began changing policy / restructuring as they were hemorrhaging money. As it stands, First Class packages take lowest priority. Meaning, if there is a high volume of Priority Express, or Priority shipments at the local post office or local sorting center, First Class packages will be processed after all of those packages have been processed which can lead to an extra day or so of delay on occasion as well as the tracking showing that they have not received the item(because they have not scanned those packages yet). This can also happen to ALL USPS shipping options if they are simply overloaded with volume at a post office or sorting center near us, or on the path to your address. We strictly adhere to our shipping policy located on our Shipping and Tracking page located HERE. This means that as long as you follow the same day shipping guidelines your package will be handed over to the shipping company that day regardless of what tracking reflects. This is unfortunately not something we have any control over as the issue is outside of our company. Our best suggestion is to use any shipping option besides Free Shipping(Free Shipping = First Class Package) if you need your package in a timely manner.
Q: How do I track my order?
A: You should receive an email once we complete processing of your order containing your tracking information. However, if you do not receive an email, you can also check your account page which will provide you with a way to track and view your current and past orders and their status.
Q: Will there be a Loyalty Program ever again?
A: We are currently exploring options for a Loyalty Program, and it is a high priority for us. Developing an integration is not easy or cheap however, and we must make sure that it is cost effective. We will keep people updated on this aspect as more information becomes available.
Q: How do I know if my order was placed successfully?
A: If your order goes through after completing payment + checkout and you are not presented with any error messages, your order has been successfully placed. No other action is needed from your end unless you have an issue.
Q: My emails often go unanswered during Sundays. Is there a reason for this?
A: Customer Support operates Monday-Friday, 9AM-4:30PM Central Time and Saturdays from 9AM-12PM Central Time. We are sometimes available for emails on Sundays, but for the most part we are closed on that day. We have families, errands, personal responsibilities that largely go unattended to due to the work involved in the projects we have going that we must take care of during the weekends.
Q: How can I contact you if I have an issue?
A: We are available at support@synaptex-unlimited.com for Customer Support. We are generally always available during business hours. Feel free to contact us if you have an issue that is not covered in this page.