IMPORTANT:  We have initiated our sale!  The 10% discount will be applied automatically at checkout.  Sale ends 9/25.
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Q: Will more shipping options be added?

A: Currently at this time we are offering the best selection of shipping options we can use.  We are working to always make sure that the shipping options offered give a wide range of cost and ship time.  These may change occasionally and feedback on our current options is always welcome.

 

Q: How do I track my order?

A: You should receive an email once we complete processing of your order containing your tracking information.  However, if you do not receive an email, you can also check your account page which will provide you with a way to track and view your current and past orders and their status.

 

Q: Will there be a Loyalty Program ever again?

A: We are currently exploring options for a Loyalty Program, and it is a high priority for us.  Developing an integration is not easy or cheap however, and we must make sure that it is cost effective.  We will keep people updated on this aspect as more information becomes available.

 

Q: How do I know if my order was placed successfully?

A: If your order goes through after completing payment + checkout and you are not presented with any error messages, your order has been successfully placed.  No other action is needed from your end unless you have an issue.

 

Q: My emails often go unanswered during the weekend.  Is there a reason for this?

A: Customer Support operates Monday-Friday, 9AM-4:30PM Central Time.  We are sometimes available for emails on weekends, but for the most part we are closed on those days.  We have families, errands, personal responsibilities that largely go unattended to due to the work involved in the projects we have going that we must take care of during the weekends.  However, we have announced that we will be opening on Saturdays.  We will announce when this goes into effect, as we must work out the final details first.  

 

Q: How can I contact you if I have an issue?

A: We are available at support@synaptex-unlimited.com for Customer Support.  We are generally always available during business hours.  Feel free to contact us if you have an issue that is not covered in this page.

 

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